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How Can We Help?

Whatever your condition or injury, we are here to help. Our friendly staff can assist with any enquiries.

Physio FAQ
  • How will COVID affect my visit?
    In addition to our existing health and safety policies and procedures, we have introduced new COVID-19 policies in line with MOH and WHO guidelines. Cleaning procedures have been heightened and will remain in place permanently. As the country moves through varying alert levels, procedures are in place to cope with the varying demands of contact tracing, distancing and hygiene. Clients will be informed of these as they change.
  • What are the benefits of physiotherapy?
    Physiotherapists use scientifically proven assessment and treatment techniques to reduce pain, stabilize the condition and then aid a return to function. This involves restoring strength and movement to joints and muscles and ensuring the patient is able to manage their condition throughout rehabilitation and into the future.
  • Do I need a referral to see a physiotherapist?
    You do not need a referral to see a physiotherapist. If you do have a referral, please bring it with you so that we can communicate with the referring doctor or specialist if needed.
  • Who pays for the treatment?
    There are a number of ways your treatment might be covered: ACC If you have an injury, ACC will pay towards your physiotherapy costs. You only need to pay a co-payment, not the full fee. You can fill out the relevant paperwork at our clinic. Waiheke Health Trust If you do not have a condition that is covered by ACC and are a Waiheke Resident, the Waiheke Health Trust will fund your initial assessment if you are referred by a doctor, specialist or hospital physiotherapist. Private/Insurance You can pay privately or with health insurance for the full treatment costs. Most health insurance policies have an allowance for physiotherapy treatment. Policies vary and it is important to establish your level of cover prior to committing to treatment. On payment you will be issued with a receipt that you can send to your insurers for reimbursement.
  • How many treatments can I have?
    ACC and the Waiheke Health Trust have a set number of treatments allowed per condition. Should further treatments be required your therapist can apply for more. Private insurance policies vary greatly in what is covered. Some set a monetary ceiling, some cover equipment such as slings and supports. It is important for you to check your policy before committing to treatment. **Waiheke Physio & Pilates support Southern Cross Easy Claim Service. If you supply your Southern Cross Membership Number we can find out there and then as to what your cover is and how much, if anything, that you will need to contribute.
  • How long does a treatment session last?
    You can expect your first appointment to last 40 minutes if not complex. Treatment times will vary from case to, 45 or case. Follow up appointments are generally 30min. On occasion it may be necessary for your physiotherapist to book an extended session of 60 minutes to cover more complex or multiple conditions.
  • Do you sell products in your clinic?
    Yes, you can view our products here. If we don't stock a particular item, we can special order it for you!
  • What is Pilates?
    Pilates is a holistic exercise system designed to stretch, strengthen, and balance the body. With systematic practice, Pilates has proven itself a safe and effective method of rehabilitation. Pilates helps to restore the body to a more natural balance, improves postural alignment, strengthens the abdominals and increases muscular flexibility and joint mobility. See our class offerings here.
  • What is Reformer Pilates?
    Reformer Pilates is Pilates practiced on a Reformer machine. It is essentially a low frame, with a sliding platform on which you can lie, sit, kneel or stand to perform Pilates exercises. It is an adaptable piece of equipement that allows a greater number of exercises than a Mat class.
  • What do I wear to my session?
    For physiotherapy appointments we recommend comfortable clothing that allows you to move freely. If you are coming for hands on treatment, please bring a blanket or towel for your comfort. If you are uncomfortable removing your shirt, we recommend tops that are close-fitting enough to be able to monitor and correct your posture during assessment and exercises.
  • Do you offer home visits?
    If you are unable to come to clinic, or if your treatment is better suited ot your home environment, a Physiotherpist can come to see you at home.
  • What is your Cancellation Policy?
    Cancellation is required 24 hours before your appointment. Late cancellations and now shows may incur a full fee.


helpful websites

arthritis nz
information, advice and support for those diagnosed with arthritis
health and disability commission
promoting and protecting the rights of health and disability services consumers, and facilitating the fair, simple, speedy, and efficient resolution of complaints
integrated family and community health to Waiheke residents and visitors
physiotherapy nz
learn more about physiotherapy and how it can improve your health
waiheke health trust
integrated family and community health to Waiheke residents and visitors
waiheke walking festival

free annual event encouraging locals and visitors to be active by enjoying Waiheke Island tracks

for the most recent updates relating to Covid-19

questionS?  call us at 09 372 8281


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