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FAQs

Q. What are the benefits of physiotherapy?


Physiotherapists use scientifically proven assessment and treatment techniques to reduce pain, stabilize the condition and then aid a return to function. This involves restoring strength and movement to joints and muscles and ensuring the patient is able to manage their condition throughout rehabilitation and into the future.



Q. Do I need a referral to see a physiotherapist?

You do not need a referral to see a physiotherapist. If you do have a referral, please bring it with you so that we can communicate with the referring doctor or specialist if needed.


Q. Who pays for the treatment?

There are a number of ways your treatment might be covered;


If you have an injury, ACC will pay towards your physiotherapy costs. You only need to pay a co-payment, not the full fee. You can fill out the relevant paperwork at our clinic.



If you do not have a condition that is covered by ACC and are a Waiheke Resident, the Waiheke Health Trust will fund your initial assessment if you are referred by a doctor, specialist or hospital physiotherapist. Limited health service funding is available for Community Service Card Holders (CSC) and is assessed on a case by case basis based on clinical need.


Private/Insurance

You can pay privately or with health insurance for the full treatment costs. Most health insurance policies have an allowance for physiotherapy treatment. Policies vary and it is important to establish your level of cover prior to committing to treatment. On payment you will be issued with a receipt that you can send to your insurers for reimbursement.


Q. How many treatments can I have?

ACC and the Waiheke Health Trust have a set number of treatments allowed per condition. Should further treatments be required your therapist can apply for more.
Private insurance policies vary greatly in what is covered. Some set a monetary ceiling, some cover equipment such as slings and supports. It is important for you to check your policy before committing to treatment.

**Waiheke Physio & Pilates support Southern Cross Easy Claim Service. If you supply your Southern Cross Membership Number we can find out there and then as to what your cover is and how much, if anything, that you will need to contribute. 


Q. How long does a treatment session last?

A standard session will take between 20 and 30 minutes. On occasion it may be necessary for your physiotherapist to book an extended session of 40 minutes to cover more complex or multiple conditions.

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